Helzberg Diamonds in Omaha, NE Open now

Reviews about Helzberg Diamonds

• ★ ★ ★ ★ ★

  September 06, 2019, by Victoria Vong
  My fiancé had bought a ring from these guys a couple months ago. It was a beautiful halo ring that I've always wanted! But after having this ring for 3 months my main diamond had gotten loose from the prongs. Of course I took my ring in for repair and waited a week. After that, I got my ring back, didn't even think about looking at it before taking it home. But one day, I was looking at my ring while I was working and noticed the diamond was put on crooked! Long story short, it was back and forth 2-3 times that I saw my diamond crooked! From there on my fiancé got involved and he noticed that my halo had gotten smushed. They told us that there was 1 mount left that was the same but was a pre-owned mount. They ordered the pre-owned mount for us, their jeweler put the diamond on that mount. When I got it, it was perfect! There were just 2 little things that were really easy to fix. But then within a week my diamond got loose. In the end of this whole situation I did get a new mount that was very similar to my original ring, not saying that I didn't love my 1st mount but I absolutely love this new mount! Through out the entire time I was working with Liz and Rachel at this location. They did everything they could to fix my 1st mount, then tried the pre-owned mount, and lastly had my fiancé and I come in to an event to look at different mounts. Liz and Rachel are awesome! I knew I was a pain but they kept working with me until I was happy! I had read the negative reviews when I started having issues and it got me really concerned. But Liz and Rachel proved these reviews wrong. I highly recommend anyone to shop at this location because they have awesome customer service and they truly care about you when you have questions, concerns, and etc. Thank you so much Liz, Rachel, and Tim for working with my fiancé and I on this situation.